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Bourntec-Genesys: A winning combination
With a successful track record in delivering state-ofart Genesys implementation, integration, deployment and development projects across verticals such as BFSI, Technology, e-Commerce, Healthcare, Manufacturing and Logistics. Our emphasis is on quality than quantity and we strengthen it with latest certifications for our
Genesys experts bringing innovation and deep domain expertise. We also offer a culture of strong compliance and lean project management in order to drive business success.
For customers looking to leverage benefits of Cloud and Telephony to align with growing business needs, we provide wide array of advisory and consulting services across verticals. All Genesys services are provided through Bourntec’s dedicated Center of Excellence. This group combines core competencies of Contact Center management into a single global business unit. Our effective workforce actualizes the future of work and facilitates the close collaboration, seamless delivery that our customers deserve.
PureCloud
Cost effective omnichannel contact center and unified communications 3 years ahead of competition with AWS and microservices Rapid Deployment Time to login <10>
PureConnect
All-in-one platform with broadest set of omnichannel and business communications Rapid to deply. simple to administer, flexible. tailoraWe and costeffective Available onpremises & single-tenant cloud solution
PureEngage
For sophisticated, transformational customer experience built for the largest global enterprises available onpremises and offers hybrid multi-tenancy architecture.
Bourntec-Genesys Solution
• Bourntec offers expertise across all Genesys suites: Genesys PureEngage, Genesys PureConnectand Genesys PureCloud
• Our expertise in developing contact center building blocks such as routing strategies, handlers, IVRs’ to developing modern optimizing solutions such as Voice and Chat bots enhances thevalue proposition and speed time to market
• Personalized self-service modules could equip your business ecosystem with efficient way of servicing customers
• Our pre-designed pro-active engagements with your customers through well thought campaigns could enhance customer experience and increase brand value
Bourntec’s Genesys Practice Highlights
• Our track record of delivering complex, multi-site and multi lingual contact center solution with exceptional integration with several leading CRM systems and financial gateways
• Implementation of contact center solution for 3 of the top 5 healthcare providers in the US
• Certified experts with multi-year experience managing complex environments
• Strong domain knowledge and expertise across verticals
We understand the importance of approaching each work integrally and believe in the power of simple and easy communication.
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