Transform your IT landscape with effective infrastructure management solutions offered by Bourntec Infrastructure Solutions.


In today’s business scenario, enterprises seek to transform IT Infrastructure Services (IT IS) to gain scalability and flexibility. This transformation optimizes your infrastructure consumption, reducing the Total Cost of Ownership (TCO) and bringing in a competitive edge for enterprise success. Bourntec helps build and manage a highly available, reliable IT infrastructure that meets your dynamic business needs. Our IT Infrastructure Services leverage our expertise in new generation transformation models such as IaaS, PaaS, and SaaS, to transform your IT landscape and provide you with effective infrastructure management solutions.
Our comprehensive IS offerings are based on the ‘assess, build, manage, and transform’ framework backed by our partner eco-system and analytics-led approach, we determine the ‘as-is’ and ‘to-be’ state, enabling you to seamlessly shift from traditional infrastructure outsourcing to new generation delivery models. With our offerings, you benefit from emerging services such as desktop virtualization, datacenter consolidation, green datacenter, environment-on-demand, utilization of remote infrastructure management, and global delivery models.
Our EMT experts assist in creating a transformational roadmap by optimizing existing EMT tool sets and facilitating migration to robust and cost-effective tools. With Bourntec EMT solutions, organization’s benefit from higher returns on investment (ROI), improved productivity and reduced costs.
We offer converged network infrastructure, unified communication, consolidation, and optimization to reduce the overall expenses and leverage communication enabled business processes.
SIAM model balances the demand and supply of service bandwidth to service consumers, Bourntec helps you assess the right SIAM model, design and build the function using our home grown solution accelerators, and implement and integrate the services of multiple service providers.
At Bourntec, with our Service Integration platform, for true IT Process Orchestration. Imagine if business could “orchestrate” unique experiences by the push of a button – and that is what the combined power of Analytics, Automation and Orchestration enables.
Our solutions address the design, transformation, and operation of your datacenters and enterprise IT to improve agility, flexibility, reliability and reduce TCO.
Workplace Solutions
Bourntec’s vision of the millennial enterprise envisions a modern workplace for your organization and includes infrastructure services that are user-profile sensitive. We provides consulting, professional and operational services for transformation in BYOD, mobility, desktop delivery, collaboration, enterprise networks, end user experience management, and user support environments. Our vision for the future of workplace services is already powering high-performance workplaces for many businesses across the globe, meeting the current and future demands of end users.

Enterprise Management Tools

Bourntec offers reliable and cost effective EMT solutions, which help improve the system uptime and reduce support cost. Our EMT experts assist you in creating a transformational roadmap by optimizing existing EMT tool portfolio and facilitating migration to robust and cost-effective tools. With Bourntec’s EMT solutions, organization’s benefit from higher returns on investment (ROI), improved productivity, and reduced costs.


Our ESM offerings, designed for products from leading Original Equipment Manufacturers (OEMs) including HP, BMC, ServiceNow, CA, EMC, and IBM Tivoli, encompass the followings:

Consulting and Assessment Services

We enable your strategic ITSM initiatives involving tools consolidation through our assessment services and Gap Analysis that benchmarks existing processes against ITIL best practices.

Implementation and Upgrade Services

We leverage best practices across multiple projects to reduce the implementation time and costs.

Maintenance and Support Services

We deliver continuous improvements through post-production support services. The reduction in mean time to respond to and resolve issues in the EMT environment ensures organizational robustness.

Infrastructure Shared Services

We enable the transition to an operational expenditure, pay-per-use, or shared services model for EMT tools. This eliminates the need for the large initial investments required for a dedicated tools setup.

Network Solutions

An organization expects its network to be reliable, secure, flexible, expandable and cost-effective. This means that IT teams must perform a series of balancing acts.
The three main challenges are:

 Flexibility vs. Security, Cost vs. Capability, Reliability vs. Growth


Nowadays booming economy has fuelled in numerous organization’s to expand and strengthen their IT infrastructure, with an increased focus on Networks – The Backbone of organizational growth. And with the emergence of newer technologies and dispersed geographical operations, management of networks becomes a herculean task. Organization over the years have realized that network outsourcing to best of breed IT service providers can yield them significant cost savings and business benefits. It has matured to an extent where mass skill sets are available and they can be administer nearly 100% through very advanced management tools with remote delivery model.

Bourntec, a leading Network infrastructure services provider offers solutions that can help organization’s capitalize on the transformational potential of networks and derive actionable insights.

Our offerings are conceptualized, implemented and delivered keeping in mind entire suite of services:

  • LAN management, WAN management.
  • WLAN management.
  • Unified Communications.
  • IPT.
  • VoIP.
  • IP Contact Center management.
  • Network Operations Center.
  • Network System Integration Services.
  • Network Consulting Services.
  • Network Implementation Services.

Service Integration and Management (SIAM)

Current multi-vendor environment usually lacks end-to-end accountability and contractual mechanisms sometime it’s difficult to manage and integrate vendors and ensure collaboration. Service Integration and Management (SIAM) framework helps in a multi-sourced environment through standard processes, roles and tools. It interfaces between IT, business users, service providers and service integrators to facilitate clear accountability on SLAs/KPIs and on-time delivery of services.


SIAM Improves the effectiveness and efficiency of your IT services: Bourntec’s Service Integration is a comprehensive, collaborative, way of working that enables multi-sourced IT services, provided by an ecosystem of independent service providers, to operate together, as one, in the delivery of IT services that fully align with your business objectives and create value.
Organization’s today strive to boost the effectiveness of IT services by working with cutting-edge suppliers, the most recent tools and technologies, and new IT policies. But the challenge can lie in implementing a strategy that ensures that these diverse factors are contributing to the organization’s business outcomes.

Bourntec’s Service Integration and Management solution enables enterprises to focus on business outcomes instead of IT service management challenges. Our coherent end-to-end approach enables companies to increase IT effectiveness and efficiency by overseeing the integration of the following:

  • Governance, Risk & Planning.
  • Enterprise Planning & Programs.
  • Service Management & Delivery.
  • Service Performance Management.
  • Relationship Management.
  • Ecosystems.
  • Contract & Compliance Optimization.
  • An effective framework for managing supplier performance and improving consistency in service levels.
  • A single point of accountability for end-to-end service delivery to the business.
  • The ability to seize benefits in technology breakthroughs to reduce IT costs.
  • The capability for managing IT risks and compliance across the eco-system.
  • A mechanism to enhance alignment of IT priorities with business objectives.

Data Center Solutions

Our Comprehensive Data center solutions including transformation and systems management hosting and co-location services and building secure and energy efficient infrastructure environment.


Our experts can help you re-engineer data center infrastructure and align capacity with business outcomes and help customers realize full potential of their investments. We also enable optimum reusability and technology consumption by facilitating transparency, easy sharing and on-demand environment.
Our Data Center Services :
  • DC Transformation Services.
  • DC Managed Services.
  • Hosting & IaaS (iStructure).

With more then two decades of deep experience in Infrastructure services, we are well recognized thought leaders for ‘best-in-class’ Outsourcing & System Integration.

Bourntec Data Centre services are aligned to key Transformation solution themes:

  • BLDC – Boundary Less Data Centres.
  • ROBODO – remote, Branch and Distribution Office.
  • Database transformation.
  • Windows 2003 Modernization.

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Automation Solutions (RPA)

Robotic Process Automation (RPA) helps organization’s to optimize cost and enhance customer experience by eliminating human errors. RPA has been a shot-in-the-arm for outsourced processes as it reduces costs associated with labor, which is the fulcrum of the service industry today.


Our solution replicates human actions in completing rule-based tasks. We realize that the best value from RPA is achieved when coupled with process re-engineering. Our proprietary assessment methodology and proven deployment record (that employs both our process and technology expertise) helps you realize maximum gains from this innovative solution.

Our RPA services complement process re-engineering methodologies such as Lean and Six Sigma which in isolation may not always be effective for business transformation given the short time-frame and dynamic nature of today’s businesses. While system transformation can provide significant productivity improvement, it typically requires heavy investments with longer lead times, and may have uncertain ROI. Our RPA services help you achieve next generation business goals and high productivity through rapid deployment and limited CapEx requirements.

  • Rapid delivery of the next wave of productivity improvement to business processing operations
  • Supply processing capacity to meet demand that is spiky or cyclical in nature
  • Innovation by allowing employees the time to focus on customer satisfaction by freeing them up from rules based repetitive tasks
  • Build a bridgehead to automate work for a short to medium term requirement – for example, prior to deployment of a strategic application, or for processing work with a finite duration
  • Quick response to fiscal or regulatory changes that demand additional manual processing
  • Quality improvement with a 100% accuracy on automated cases
  • Capital spend avoidance on customizing your systems
  • Business agility: Can automate in days and weeks
  • Quick scalability and flexibility: Rapidly, flexibly scaled up and down within hours
  • Accuracy: Works with near-zero error rates
  • Enhances productivity: No downtime; time savings ensures staff can focus on higher value, customer-focused activities
  • Security, Quality and Compliance: Audited and managed within IT corridors of governance
  • Cost savings: Priced less than off-shore FTEs resulting in significant labor cost savings
  • Higher ROI: No costly integration and expensive process redesign; reduced overhead costs
  • Low cost ramp-up on demand: Cost of additional software robots during seasonal demand is minimal
  • Elimination of rework helps reduce project costs substantially
  • Regulatory and audit compliance: RPA makes collecting and organizing data easier enabling decision makers with wealth of information
  • Business intelligence and process analytics: RPA aids in predicting future outcomes and making smarter, faster decisions by recording all transactions centrally
  • Improved company value proposition: An outcome of avoiding bottlenecks and streamlining critical processes

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