Infrastructure Services

Realize greater value from your unified and collaborative infrastructure

Bourntec Infrastructure services are based on understanding and managing the complex challenges of Enterprise IT infrastructure and helping them design and manage infrastructure solutions on heterogeneous platforms by creating a strategic IT infrastructure

Service Offerings

Bourntec can address your end-to-end enterprise’s IT infrastructure needs through the following offerings, which includes

Managed Monitoring

As your companies data evolves so does your business systems and processes. Bourntec’s Remote Infrastructure Management service (RIMS) will help solve problems and increase availability & performance by measuring the details and your operations and IT infrastructure. Our proven monitoring and dash-boarding solution will provide you with detailed information and knowledge by monitoring, collecting and disseminating data on the availability and performance from your IT infrastructure and allow you to easily discover and manage your enterprise IT infrastructure.

Server Management

Bourntec Server management services addresses client’s entire server platform needs from design, deployment and migration to optimization. Bourntec team will work as part of client team to help regain and retain control over server infrastructure and reduce overall cost. Our Server management includes:

Managed Servers Bourntec’s managed server offering will provide servers to satisfy your computing needs. Our engineers build customized computers in line to your specifications. We use the latest Intel, AMD and Sparc processors on the market. Whether you need a simple one to two server solution or a multiple load balanced server configuration it will be closely monitored by Bourntec’s server management staff.

Backup and Storage Management

Bourntec brings you industry-leading technologies and expert services to optimize your data center, maximize storage assets, improve efficiencies, and increase service levels—even as you reduce overall costs. Our comprehensive storage and backup management services enable you to get the best out of your existing data storage infrastructure by aligning capacities and performance demands with important business continuity parameters like availability and compliance in a cost-effective manner. Our service in this area include

Messaging and Collaboration

Bourntec Messaging and collaboration includes monitoring and management of availability, health and performance of end-to-end messaging environment of large enterprise on 24/7 support basis. Our capabilities includes Microsoft Exchange and IBM Lotus Our Services Includes

• Messaging (Email management) services
  
• Mobility Computing
  
• Messaging infrastructure management

 

End User Computing

Our services encompasses end to end management of desktops and OS including remote management and desktop support through automated tools, Office automation applications, business applications, Asset management and compliance checks, standard image creation and deployment, break-fix and IMAC.

Service Desk

Bourntec service Desk led by ITIL methodology provides complete 24x7 help desk coverage – from call management to service request tracking to problem ticket management to change request management. We follow extensive Level 1, Level 2, and Level 3 Support for the Remote Helpdesk Services, till the issue is completely resolved and ticket gets closed.

 

Benefits

• Improved availability and performance
  
• Improved service levels
  
• Predictable messaging management costs
  
• Improved employee productivity and collaboration